Shape the Future of DevSecOps

Be part of our amazing team of passionate problem-solvers, excited to help enterprises around the world understand and secure their applications.

VP Customer Success

Palo Alto, CA · Full-time · Management

About The Position

As a VP Customer Success at Bionic you will play a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth. The ideal candidate comes with exceptional human and communication skills, with an obsessive need to wow, and has a proven track record of scaling B2B SaaS startups, serving enterprises, worldwide, 24/7. 

 

About Bionic

Bionic is a high-growth, early-stage stage startup in the DevSecOps space. We were named a 2021 Cool DevSecOps Vendor by Gartner, and are working with customers like Freddie Mac, GSK, MX, and Armis to automate the way companies detect and prioritize application risk, with complete transparency into what applications are doing in any environment, at any time.



What you will do?

  • Define and drive the strategy and detailed execution plan 
  • Full end-to-end responsibility for customer journey from post sale to on-going success and expansion
  • Driving faster customer time to value, renewal rates, and growth
  • Expand our revenue in accounts through cross-sell and up-sell
  • Manage objectives and key results of the services global organization
  • High focus on client satisfaction during service delivery
  • Define and Optimize Customer Lifecycle
  • Map customer journey, develop listening points in journey (e.g., usage, satisfaction, etc.), and standardize interventions for each point in journey
  • Identify opportunities for continuous improvement
  • Recruit, develop, and retain a world-class Customer Success team


What skills/experience we would like:

  • 5+ years of management experience in leading customer-facing B2B Saas startups
  • Prior track record of managing a high growth services organization with a just get it done mentality
  • Prior track of building and shaping the Customer Success department of an organization
  • Ability to recognize opportunity and roll out new service offerings
  • Ability to deal with ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels
  • Ability to self-direct work, orient to action, and truly own the position in a hyper-growth environment
  • Ideally combined background of post-sale and sales experience
  • Deep understanding of value drivers in recurring revenue business models
  • Deep go-to-market knowledge and well-developed process management skills
  • Experience with Salesforce and other customer CRM and engagement tools
  • Exceptional business acumen and excellent communication and presentation skills in English
  • Strong empathy for customers and passion for revenue and growth
  • Relevant Bachelor’s degree; preference for computer science or related degrees


Why is Bionic a good fit for you?

  • We have game-changing technology that can dramatically improve the lives of customers who are trying to govern, secure, and tame cloud-native architectures
  • We’re a young, global, early-stage startup that is working with some of the biggest and most relevant companies in the world to solve modern-day DevSecOps challenges


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